FAQs
Product Questions
What makes the Lunel Wireless Bottle Lamp unique?
Our Wireless Bottle Lamp is designed to transform any standard bottle—wine, beer, whiskey, or any other bottle you love—into a stylish, customizable light source. With a touch-dimmable feature and rechargeable battery, it combines personal expression with eco-friendly design.
How do I control the light settings?
The lamp offers three light modes: white, warm white, and warm light. Simply touch the top of the lamp to toggle between modes and choose the ambiance that suits your mood.
Is the lamp suitable for outdoor use?
Yes! With its portable, rechargeable design, the Lunel lamp is ideal for both indoor and outdoor settings. However, we recommend avoiding exposure to extreme weather for long-lasting use.
Shipping & Delivery
Where do you ship to?
We currently ship worldwide! Please check our shipping options at checkout to confirm that we can deliver to your location.
How long will my order take to arrive?
Orders are processed within 1-2 business days. Delivery times vary based on your location.
Do you offer tracking?
Yes! Once your order is shipped, we’ll email you a tracking number so you can monitor its progress right to your door.
What are the shipping costs?
Shipping costs depend on your location and the shipping method you choose. The exact cost will be calculated at checkout.
Payment Options
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express) and PayPal for a secure and seamless checkout experience.
Is my payment information secure?
Absolutely. We use secure encryption to protect your payment information and ensure a safe transaction. We never store your credit card details on our site.
Can I apply discount codes at checkout?
Yes! If you have a discount code, simply enter it at checkout to apply your discount to the order total.
Orders & Return
How do I place an order?
Simply browse our website, add your desired items to your cart, and proceed to checkout. You’ll be prompted to enter your shipping and payment information to complete the order.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us within 12 hours of placing it. We’ll do our best to accommodate your request before it ships.
What is your return policy?
We offer a 30-day return policy on all Lunel products. If you’re not satisfied, please contact our support team to initiate a return. Products must be returned in their original packaging and condition.
How long does it take to process a return?
Once we receive your return, it typically takes 3-5 business days to process. Refunds will be issued to the original payment method.
Contact Us
If you have additional questions or need assistance, our team is here to help. Contact us via email at support@lunel.com or through our social media channels. Thank you for choosing Lunel!